Ordered the wrong size or color? No problem! We’re here to help you get the right item. We offer free exchanges with no additional shipping costs. Keep in mind that exchanges for in-stock items may take 2-3 weeks to process.

Here are 3 easy ways to exchange:

  1. Online Exchange: Start your exchange through our website. Learn More.
  2. Using Your Packing Slip: Use the packing slip included in your package to start the process. Learn More.
  3. Call Customer Service: Contact our customer service team to initiate an exchange. Learn More.

Please note, we are unable to process exchanges for items shipped from third-party brands, heavy items, orders placed through Amazon or Walmart, purchases made with PayPal, or international orders.

Exchange Policy

Our top priority is your complete satisfaction! If for any reason you’re not fully pleased, you can exchange or return any unused, unworn, unwashed, or defective items within 60 days of the shipping date.

We offer free exchanges for a different size, color, or item, with no extra shipping charges. However, please note that exchanges do not apply to items shipped directly from third-party brands, heavy items, orders from Amazon or Walmart, purchases made with PayPal, or international orders.

After the 60-day period, all sales are final, and we cannot process exchanges for products received after this time. Additionally, final sale items cannot be returned or exchanged. If you send back a final sale item, it will not be eligible for exchange and will be donated to a charity near our distribution center in Indianapolis, IN.

how to start an exchange online

.We’ve partnered with Happy Returns to provide safe, contactless, and eco-friendly returns. With over 2,600 drop-off locations nationwide, U.S.-based customers can return any unused, unworn, unwashed, or defective merchandise within 60 days of the shipping date.

How to Make a Return:

  1. Start Your Return: Visit our return portal.
  2. Enter Details: Provide your “Order Number” and “Zip Code.”
  3. Choose Items: Select the item(s) you wish to return and provide the reason.

  4. Select Refund Method:

    • Refund to your original payment method.
    • No $10.99 fee if you’re exchanging items following the steps below.
  5. Choose Return Method:
    • Return with a Pre-paid Shipping Label:
      • Print the pre-paid shipping label and packing slip.
      • Complete the “Free Exchanges” section on your packing slip.
      • Securely pack the item, include the packing slip, and attach the shipping label.
      • Drop off the package at any FedEx location.
      • Keep the return tracking number for future reference.

Processing Time: Returns may take 2-3 weeks to process, and you’ll receive an email once completed.

Important Information: Exchanges are processed as new orders. If you paid by credit card, you will see a refund for the returned items and a charge for the new ones. If you paid by check or money order, the original funds will be used to fulfill your exchange request.

how to start and exchange with a packing slip

Steps to Exchange Your Item:

  1. Locate the Packing Slip: Find the packing slip that came with your order.
  2. Choose Items for Exchange: Select the item you wish to exchange and specify the reason for the return.
  3. Choose Return Method:
    • Use the Pre-paid Shipping Label:
      • Print the pre-paid shipping label and packing slip.
      • Securely pack the item, include the packing slip, and attach the shipping label to the package.
      • Drop the package off at any FedEx location.
      • Keep your return tracking number for future reference.

Processing Time: The exchange process may take 2-3 weeks, and you will receive an email once it’s completed.

Important Information: Exchanges are handled as new orders. If you paid by credit card, you will receive a refund for the returned items and a charge for the new ones. For payments made by check or money order, the original funds will be used to process your exchange request.

Need your replacement faster

We’re happy to place a new order for you while your return is in transit! This option is available for orders paid with a credit or debit card only. Simply call us at +1 206 762-9988 to get started. You will be charged for the replacement item(s), and once your return is processed, a refund will be issued to the credit card used for the original order.

my exchange status

It’s easy to check on the status of your exchange! Exchanges are processed like a new order and will be listed as “Exchange” in your order status. Typically, it takes 2-3 weeks to process an exchange from the time you return your item. To check the status of your exchange, simply click here.